Woodlands Estate Agents


If you decide to take the route of letting your property then employing a good agent can make all the difference. Putting your property up for rent is increasingly common in the current economic climate and we provide a fantastic service to protect the interests of each party involved.

We work hard to only provide the best quality housing for the best quality tenants on the market. Our wide range of letting services has been carefully created to ensure that you are provided with complete assistance and support.

Change of Sharer (Tenant's Request) £50.00 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.

To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Variation of Contract (Tenant's Request) £50 (inc. VAT)

To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents e.g. the inclusion of pets in the property).

Unpaid rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

If the tenant loses their keys or locks themselves out and keys or fobs need to be replaced the tenant will be responsible for the cost of the keys including a set for the agent/landlord, £15 inc VAT per hour and reasonable expenses incurred by the agent/landlord.

Early Termination (Tenant's Request) Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy (no more than the maximum of rent outstanding on the tenancy).
Holding Deposit (Per tenancy) One week’s rent. This is to reserve a property. Note: This will be withheld if any relevant person (including any guarantor(s)) withdraws from the tenancy, fails a Right-to-Rent check, provides materially significant or false or misleading information, or fails to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks' rent.

This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year). Six weeks' rent

This covers damages or defaults on the part of the tenancy during the tenancy.

Other information: If the landlord accepts pets in the property there may be a monthly premium of £50 in addition to the rent which will be applicable during the tenancy until such circumstances whereby the pet is no longer living at the property.

Company Lets will have a charge of £540 inc VAT to cover all administration and referencing.

Let only 10% +VAT for term on the tenancy
Rent Collection 12.5% +VAT per month
Full Management 15% + VAT per month
Tenants deposit scheme £58 incl VAT
Property inspections £25 incl VAT
Administration £120 incl VAT
Renewal fee £150 incl VAT

For managed and rent collection services a charge of £32.50 inc VAT will apply per month for the first 12 months of any new tenancy which covers, references, AST, section 21, deposit negotiation and the first renewal.

Feel free to speak to a member of staff if you have any further questions.

When you are looking to rent a property it’s important to find an agent with good local knowledge and a stock of quality properties. Our staff will listen to your specific requirements and provide the best value property for you.

At Woodlands we will always provide up to date information and be on hand to answer your queries.

When renting through Woodlands, you can be assured of the highest quality in service and professionalism. We are ARLA bonded with ARLA trained staff and your deposit will be protected in the Tenant Deposit Scheme.

So if you are thinking of renting, then think of Woodlands first. Pop into one of our high street offices for more information on the properties we have available!

Before the tenancy:

When you select a property, you will be asked to provide information of your current employer and current/previous landlords where applicable. Upon receipt of satisfactory references and a completed credit check, we will then be ready to draw up the agreements. Please make sure that you have contacted any utility suppliers at least three days prior to you moving in, in order to have a smooth connection.

Commencing and during the tenancy:

You will then be asked to make an appointment to visit the office to complete the paperwork. 

Please check the property against the inventory thoroughly to avoid any disputes at the termination of the tenancy. Please make the agent or the landlord aware of anything that needs attending to immediately.

Throughout the tenancy you must ensure you maintain the cleanliness of the property and inform the agent or the landlord of any damages, defects etc. Treat it like you would treat your own home. However fair wear and tear is taken into consideration when you come to vacate. If there is anything you are unsure of, just ask.

Do you need insurance?

Click here for an insurance quote


Out of Hours Maintenance:

For any emergency issues tenants are to assess the situation and decide if it can wait until the following working day. If this issue cannot wait then tenants can call their own contractor. No heating or hot water should be reported on the following working day. When sending in an invoice for an emergency call out the property managers will decide if this was an absolute emergency and if this will be refunded, if Property management do not deem the call out as an emergency then the invoice will not be refunded therefore tenants should take extra consideration when arranging this and also bear in mind that they may still have to settle this invoice themselves.



Reigate and Banstead Borough Council 01737 276779
Tanbridge Borough Council 01883 722000
If you smell gas 0800 111999
Powercut 0800 7838838
Sutton & East Surrey Water PLC 01737 764444 / 01737 772000 (EMERGENCY)
British Gas/Moving Home 0845 6006229
EDF Energy 0800 0969000
EON 0845 3033020
N Power 0845 1663166
Scottish Gas 0845 2707008
Seeboard 0800 7838866
Southern Electric 0800 117116

If you are unsure of your gas supplier please contact Transco on 0870 6081524.

For your electricity supplier call 0845 6015467.


Woodlands Lettings are a member of the ARLA Client Money Protection Scheme and a member of the Property Ombudsman Service.

View our CMP Certificate here

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